Enterprise Helpdesk

Contact & Customer Support

Dedicated customer service and technical support for PharmaCRM clients.

Technical help, desktop setup & rep onboarding:

contact@algosetu.com SLA: Response < 24 business hours

Payment receipts, renewal invoices & GST queries:

contact@algosetu.com SLA: Response < 12 business hours

Direct phone & WhatsApp support during business hours:

+91 7559521597 Mon – Sat, 9:30 AM – 6:30 PM IST

Official Business Operating Entity

Operating Company Name AlgoSetu Technologies

Commercial Software Brand PharmaCRM — Windows Management Suite

Official Product Portal https://crm.algosetu.com

Corporate Website https://algosetu.com

Operating Hours Monday to Saturday: 9:30 AM – 6:30 PM IST
Sundays & Gazette National Holidays: Closed

GST & Invoicing Details Available on official proforma & tax invoices

We prioritize technical support based on operational urgency to ensure your pharmaceutical calling operations face zero interruptions:

Level 1: Critical

Cloud Synchronization or Authentication Down

Total inability for representatives or admins to log in or sync leads.

< 2 Hours

Level 2: High

SIM Gateway Pairing, 2FA Reset or Billing Inquiries

Android companion gateway connection failure or employee 2FA lockout.

< 4 Hours

Level 3: General

Feature Guidance, Additional Rep Quota & Onboarding

General workflow questions, export assistance, or upgrading team size.

< 24 Hours