Subscription & Renewal Policy
Last Updated & Effective Date: November 10, 2026
1. Business Model & Licensing Structure
PharmaCRM, engineered and operated by AlgoSetu Technologies, is distributed as a commercial Windows desktop software suite accompanied by dedicated cloud backend hosting.
All published pricing plans represent an initial commercial license fee covering Year 1 of service (including software provisioning, tenant configuration, training, and 1 full year of cloud database hosting), followed by transparent, predictable Annual Maintenance & Cloud Renewal Fees in subsequent years.
2. Published Plans & Renewal Fee Schedule
Our pricing is completely transparent with zero hidden charges. Every tier includes all software capabilities (Number Shield™, AI Copilot v2, Android SIM Gateway, Team Chat, and Visual Pipeline):
| Plan Name | User Quota | Initial Fee (Year 1) | Annual Renewal (Year 2+) |
|---|---|---|---|
| Starter PCD (Base Plan) | 5 Reps + 1 Admin | ₹29,999 | ₹3,999 / year (~₹333/mo) |
| Growth Tier | 10 Reps (+5) + 2 Admins | ₹34,999 | ₹4,999 / year (~₹416/mo) |
| Scale Tier | 15 Reps (+10) + 3 Admins | ₹39,999 | ₹5,999 / year (~₹500/mo) |
| Enterprise Tier | 20 Reps (+15) + 4 Admins | ₹44,999 | ₹6,999 / year (~₹583/mo) |
| Custom Expansion | +5 Additional Reps | +₹5,000 one-time | +₹1,000 / year |
3. What the Annual Renewal Covers
The annual renewal fee covers continuous infrastructure and ongoing maintenance essential to high-availability pharmaceutical operations:
- Cloud Database Hosting: High-performance isolated PostgreSQL cloud partition with high-availability SSD storage.
- Automated Daily Backups: PBKDF2 encrypted daily database archives stored redundantly.
- Security Patches & Version Updates: Regular updates to the Windows desktop client and Android SIM Gateway.
- AI Model Runtime: Continuous access to AI Copilot v2 prompt processing and qualification algorithms.
- Technical Support: Priority support via email, WhatsApp, and remote desktop consultation.
4. Renewal Notices & Payment Procedure
We do NOT charge your credit card or bank account automatically without your knowledge or authorized standing instructions.
- Renewal notifications and proforma invoices are delivered to the registered primary administrative email at 30 days, 15 days, and 7 days prior to expiration.
- Authorized administrators may pay the renewal fee securely via authenticated payment links provided through our authorized payment gateway partner (e.g., Razorpay) using UPI, NetBanking, or Corporate Debit/Credit cards.
5. Subscription Expiration, Grace Period & Suspension
14-Day Read-Only Grace Period
If an annual renewal is not completed by the expiration date, the account automatically enters an active 14-day Grace Period. During this window, administrators and reps retain read-only access to review records and export doctor contact lists without disruption.
Temporary Cloud Suspension
If renewal is not completed following the 14-day grace period, the company's cloud database synchronization is temporarily suspended. No data is deleted. All customer records are preserved securely for up to 90 days.
Instant Reactivation (Zero Penalties)
Upon settlement of the pending annual renewal invoice, the company workspace and representative access are fully reactivated within thirty (30) minutes with zero penalty fees.
6. Subscription Support & Renewal Inquiries
For assistance with your subscription terms, user expansion, or annual renewal invoicing:
AlgoSetu Technologies — Subscriptions & Licensing Desk
Email: contact@algosetu.com
Support Desk: contact@algosetu.com
Website: https://crm.algosetu.com