Refund & Cancellation Policy

1. Scope of the Policy

This Refund and Cancellation Policy applies to all commercial software licenses, subscriptions, and services purchased for PharmaCRM from AlgoSetu Technologies ("AlgoSetu", "we", "us").

PharmaCRM is a specialized B2B commercial business software distributed as a Windows desktop application with dedicated cloud backend database provisioning. Because our team immediately incurs substantial technical provisioning costs (server spin-up, tenant partition isolation, cryptographic certificate issuance, and custom onboarding), all purchases are governed by the transparent terms outlined below.

2. Refund Eligibility & Exceptions

3. Subscription Cancellation Procedure

Customers may cancel their subscription renewal at any time. To cancel an upcoming annual renewal:

1. Submit a written cancellation request from the registered primary administrator email address to contact@algosetu.com.
2. Include your Organization Name, Company Code, and Invoice Reference.
3. Submit your cancellation at least seven (7) calendar days prior to your annual renewal due date to prevent renewal invoicing.

4. Treatment of Unused Subscription Periods

PharmaCRM licenses are contracted on an annual term. If a customer chooses to discontinue use of the software prior to the expiration of their paid 1-year license, no pro-rata cash refunds will be issued for the remaining months. The customer's desktop software and cloud access will remain fully functional until the scheduled annual expiration date.

5. Failed or Incomplete Payment Handling

If your bank account or card is debited but the payment status shows "Failed" or "Incomplete" on our system, the debited amount is held by your bank or the payment gateway intermediary. In accordance with Reserve Bank of India (RBI) directives, such uncaptured amounts are automatically reversed back to the original source account within 3 to 5 business days without merchant intervention.

6. Refund Processing Timelines & Mode

Approved refunds (such as duplicate charges or pre-provisioning cancellations) are initiated through our authorized payment gateway (e.g. Razorpay) within twenty-four (24) business hours of approval. Depending on your bank's settlement cycle, funds typically reflect in the original source payment account (UPI / NetBanking / Debit Card / Credit Card) within 5 to 7 business days. Refunds are never issued in cash or to third-party bank accounts.