Terms & Conditions

1. Identification of the Software & Provider

These Terms and Conditions ("Terms") constitute a legally binding agreement between your organization ("Customer", "Licensee", or "User") and AlgoSetu Technologies ("AlgoSetu", "Company", "we", "us", or "our"), governing your purchase, licensing, and usage of PharmaCRM.

Product Definition: PharmaCRM is a commercial, Windows-based desktop pharmaceutical business management software designed to help pharmaceutical companies, PCD franchise franchisors, and medical sales teams manage customer relationships, territory assignments, sales pipelines, call logs, and organizational workflows through an installed desktop application.

PharmaCRM is NOT a payment gateway application, financial exchange, bank, or payment intermediary. All online payment links and invoices are processed exclusively for legitimate commercial software licenses and subscription maintenance through authorized third-party payment gateway providers.

2. Software License Grant & Scope

Subject to the payment of applicable subscription fees and adherence to these Terms, AlgoSetu grants the Customer a non-exclusive, non-transferable, revocable license to install, execute, and utilize the PharmaCRM Windows desktop software during the active subscription term.

• User Allocation: Licenses are allocated per commercial tier (e.g., Base Plan: 5 Representatives + 1 Co-Admin; Growth Tier: 10 Representatives + 2 Co-Admins, etc.).
• Prohibited Actions: Licensee shall not reverse-engineer, decompile, disassemble, resell, lease, sublicense, or distribute unauthorized binary copies of the desktop software or backend API endpoints.
• Compliance: The Customer is solely responsible for ensuring its pharmaceutical sales and marketing practices comply with applicable Indian laws, including the Drugs and Cosmetics Act and relevant medical marketing regulations.

3. Cloud Backend Services & Availability

The PharmaCRM Windows desktop application interfaces with dedicated cloud backend servers for database synchronization, multi-user assignment, internal team messaging, and automated lead routing. AlgoSetu strives to maintain 99.5% operational backend uptime, excluding planned maintenance windows communicated in advance.

4. Two-Factor Authentication & Account Responsibility

To safeguard sensitive distributor data, PharmaCRM enforces mandatory RFC 6238 Time-based One-Time Password (TOTP) Two-Factor Authentication across all administrative and representative accounts. The Customer is responsible for:

• Maintaining confidentiality of administrator and representative credentials.
• Safekeeping of single-use emergency recovery backup codes provided upon initial onboarding.
• Promptly revoking access or resetting credentials for departed employees via the administrative console.

5. Commercial Terms & Subscriptions

PharmaCRM is provided under commercial annual licenses. The published plans represent initial one-time onboarding and Year 1 license fees, followed by mandatory annual renewals for continued cloud infrastructure, PBKDF2 database backups, and software updates. All fees are exclusive of applicable taxes unless explicitly stated on the tax invoice.

6. Intellectual Property Rights

AlgoSetu Technologies retains all ownership, copyright, trade secrets, patents, and intellectual property rights in and to the PharmaCRM software, its algorithms, user interface designs, documentation, and the Number Shield™ contact protection technology. Customer retains all rights to its proprietary business data, doctor directories, and lead databases stored within the software.

7. Limitation of Liability

In no event shall AlgoSetu Technologies or its affiliates be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, data corruption, or business interruption. AlgoSetu's aggregate cumulative liability arising out of or related to this agreement shall not exceed the subscription fees actually paid by the Customer in the preceding twelve (12) months.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.